What do I do if my Magnitone does not work?

If you are returning a Magnitone London product, we ask that you send the unwanted or faulty product back to Magnitone directly. Please see their refund process below:

Magnitone's customer service line is open Monday - Friday 9:30am - 5:30pm on +44 (0) 330 223 1066
Email support open Monday - Friday 9am - 5pm here (replies within 24 hours).


  • Provide your warranty number and Magnitone will assess the issue
  • If faulty Magnitone will send you a mailing label to return the item to Magnitone, free of charge.
  • On receiving the item, Magnitone will check it and either arrange a return or replacement
  • Replacement or brand new item sent direct to customer on Royal Mail 48hr service

Total time from first contact to new product is normally 5 days.


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