How do we deal with a customer who says the product does not work?

The effectiveness of any beauty product will depend on various factors which include:

  • what other products the person is using,
  • how they apply it,
  • their lifestyle and their skin type.

Under no circumstances should you state that a product will deliver specific results.

Instead, describe the range of potential benefits it could bring and explain that the results differ from woman to woman.

Where applicable, share your experiences with the product.

Should any of your clients take issue with a product please ask them to contact us, via email. We will review each and every client complaint and, in some exceptional circumstances, may give them a credit voucher when we accept a return outside our policy.

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