How do I track mine and my customers' orders?

Orders you place, for yourself or your customers, will be dispatched within 3 working days and should be delivered within 5 working days.

You can check the status of your personal/customer orders by selecting "Orders" from the grey, lefthand toolbar and scrolling through the list. 

There are 4 order status:

  • Placed: we have received payment and will pack it soon.
  • Being Packed: the order is currently being packed.
  • Packed: the order is ready to be despatched.
  • Shipped: the order has left HQ and is on its way.

There are two special order status:

  • On Hold: we are temporarily holding the order at HQ for 1-2 days while we await the arrival of a product in this order.
  • Split: we have despatched part of the order because one or more of the products are currently out of stock. As soon as this product arrives, we will despatch the remainder of the order, free of charge.

Once an order has left our warehouse, you can always call our warehouse on 0207 610 9991 if you have any queries or you believe it is delayed!

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